FAQs

Here are answers to some common questions about Camelia Rose Swim:

1. How can I place an order? You can place an order directly on our website by selecting the desired items, adding them to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options. All transactions are processed securely to ensure your privacy and protection.

3. Can I track my order? Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

4. How long will it take to receive my order? Delivery times vary depending on your location, selected shipping method, and order processing time. Typically, orders are delivered within 5-8 business days. Please refer to our Shipping Information page for more details.

5. What is your return policy? We offer a hassle-free return policy. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange. Please ensure that the item is unused, unworn, and in its original packaging. For more details, please refer to our Returns Policy page.

6. Do you offer international shipping? Yes, we offer international shipping to many destinations worldwide. Shipping rates and delivery times vary depending on the destination and selected shipping method. Please note that international customers are responsible for any customs duties or taxes imposed by their country.

7. How can I contact customer service? You can contact our customer service team via email at contact@cameliaroseswim.com. Our customer service representatives are available during business hours to assist you with any inquiries or concerns you may have.

8. Can I cancel or modify my order after it has been placed? We strive to process orders quickly; however, if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified. We recommend reviewing your order carefully before completing the checkout process.

9. Do you offer gift wrapping services? At this time, we do not offer gift wrapping services. However, our items are carefully packaged to ensure they arrive in perfect condition.

10. How can I stay updated on promotions and new arrivals? To stay informed about promotions, sales, and new arrivals, you can subscribe to our newsletter or follow us on social media. We regularly update our customers with exciting offers and the latest trends.

If you have any other questions or concerns not addressed here, please feel free to contact us, and our team will be happy to assist you.

Happy shopping with Camelia Rose Swim!